The basics
When it comes to internet connectivity, you need to split it into two main sections. The connection and the delivery.
The connection part is vital. This is HOW your church connects to the internet. In a traditional residential environment this will usually be via copper or fibre cable. In a church environment this isn't always suitable.
The delivery is what most people regard as the WiFi. Whilst it's true that WiFI is the predominant method of connection, internal cabling is still necessary for the access points (which you might regard as dishes, discs or aerials) and often for services such as printers, computers and some audio/video equipment. Access Point placement and cable installation is a serious consideration when it comes to delivering reliable signal.
Fixed Line Internet
Just like you'd find in any residential installation. A cable connecting your building to the nearest pole or underground chamber. We always look into the possibility of fixed line services at every church.
Mobile Internet
Using specialist 5G/4G equipment we can take a mobile phone signal from any of the four main service providers and convert that into a useable internet connection for delivery as WiFi within the church. Quick installation and great results!
Satellite Internet
Low Earth Orbit (LEO) satellite connections like Starlink and Amazon Leo can deliver tremendous internet speeds in the most remote of locations. A useful, if costly, alternative to Fixed Line and Mobile Internet.
Why Work With Litenet?
We've been working with Churches for over 6 years, providing internet connectivity and WiFi to help them stay relevant in the modern world.
We work closely with the clergy, church wardens, PCC and DAC representatives to ensure all questions are answered, and fears allayed and ensure that trust is built between us.
These old buildings require care and respect, and it's one of the reasons why we genuinely enjoy working in them.
As a wholesale solution provider, we take care of all the contracts and communication between service providers from start to finish and onwards. No more dealing with overseas call centres, no trying to decipher the jargon. We translate all of that into plain English, handle all of the support in-house and take care of the billing for you.
The Process
Design
Installation
Installation
Working in buildings like Churches requires a lot of thought and planning. DAC guidelines around the country are very similar and we're very good at identifying existing cable routes, fixing equipment in sympathetic ways, and working with the parish team to understand exactly what we can and can't do.
We start with the connectivity options. We have utilities available to us to see if fixed lines are available, where the nearest mobile masts are, we use google maps, parish websites and may even ask for photographs from you to help determine what's possible.
Once we know what the connectivity options are, we'll discuss whereabouts you need WiFi signal, what your uses are and how you'd like it all set up. If this is a step beyond your technical capability, we can offer advise and suggestions to help. We can even visit site for a full survey if necessary, although additional charges may apply depending on distance.
Once the design has been agreed, we will issue a non-binding proposal for your Parochial Church Council to consider. Don't worry, we know these things can take time and raise further questions, that's why we will be on hand to answer them whenever they arise.
If you choose to accept the proposal we move on to the next stage...
Installation
Installation
Installation
Once you're booked in we will take care of everything. Whether that's dealing with getting a fixed line installed by BT (or others), ordering and configuring WiFi equipment, or getting an unlimited-data SIM card. It's all done by us using our wholesale channels.
Our engineers will turn up with all the necessary equipment, cables and fixings and begin the installation. Our engineers are fully trained and experienced and have been working with listed and historic buildings for many years. They take more care than they would in their own homes.
In most cases we will run light coloured cable, usually grey or white, to reduce the visual impact. The WiFi access points are installed in areas to provide the best coverage to the areas you need it, like the vestry or church office, or out near the contactless giving terminals.
Once the installation is complete we will carry out a survey to make sure the signals are doing what they should without interference. If you've got one of our telephone lines we will set up the phone for you and show you how it all works.
The passwords will be set up, and handed over ready for you to use straight away. Now you're connected!
Support
Installation
Support
Sometimes things go wrong, sometimes things need changing, sometimes you just need to ask a simple question.
We provide ongoing support for all of our sites with internet connections.
The support page at the top of this website will allow you to create a ticket straight into our helpdesk, any time of the day or night. Alternatively you can call our main phone number, or email support@litenetuk.com
We take all of the hassle for you. We have remote access to the equipment, allowing us to perform diagnostics, make changes and see the general health of the system.
If it's a service provider issue you still don't have to worry, we take care of that for you too! No sitting in a queue waiting for BT to answer, no trying to find the "number" of the mobile SIM. One interaction directly with Litenet Support and you can forget about it.
Our ticketing system ensures you are always updated on the status of any support requests as soon as they happen.
Even if it's as simple as changing the WiFi password, we'll do it all for you.